MOBILE APP | BRIEF
The SuperStore mobile application will bridge the gap between online and offline customers and garage door installers, by providing a channel of introductions when a new purchase is completed.
The mobile application will run on Apple and Android app stores and will only be available to accredited/approved installers, as per the discretion of Super Doors/Door In The Box. The installers will be provided with an access code, allowing them to register on the app.
The mobile application will integrate with the Door In The Box online store, built on WordPress, using WooCommerce – as soon as a purchase has successfully been placed and paid, a push notification will be sent to all installers who have the mobile app installed on their phones. Offline purchases will be linked with the online system and app, via the scanning of a QR Code that will direct the customer to a product registration page where installation details will be entered.
As the notification comes through, the installer will have the opportunity to accept or decline the potential job.
Once 3 installers have accepted the potential job, an email with their contact details will be sent to the customer who can then contact them to arrange the installation.
If only 1 or 2 installers have accepted, 12 hours after the order was placed, an email will be sent to the customer, including only the installer(s) who have accepted, and their contact details.
Should 12 hours pass and no installers have accepted, then an email will be sent to the customer, indicating that nobody has responded. This email will then include a list of all the installers on the system, and their contact details, allowing the customer to contact them directly.
7 days after the purchase, another email will be sent to the customer, prompting them to provide a star-rating for the garage door installer.